Vistec Systems believe that providing quality aftercare & support is the foundation for a lasting relationship with our clients.

Vistec Systems have a dedicated team of service engineers and support staff who maintain our clients systems 24/7. We offer nationwide support using our in-house engineering teams.

Vistec Systems are SSAIB approved for CCTV, Access Control & Intruder Alarms.

Need an engineer?

Call us now (office hours) or fill in the web form:

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Maintenance Package

Why use Vistec Systems to maintain your equipment?

All of our maintenance packages include:-

Standard Contract

Our popular Service Level Agreement gives you the peace of mind that your equipment is fully covered & supported by our qualified engineers & staff.

  • No Hidden Extras – All travel & callout costs are included
  • Unlimited Call Outs – You can request an engineer as many times as you need.
  • Engineer Response Time – we have a range of response time that can be tailored to your site requirements.
  • Remote Support – Remote diagnostics can often be provided which can accelerate our response times.
  • Preventative Maintenance Visits (PMV) – These PMV’s will prolong the life of your security systems and will highlight any potential issues before they occur, keeping system downtime to a minimum.
  • Loan Equipment – We offer loan equipment to ensure that your system stays fully operational (subject to availability).
  • Telephone Support – Access to our dedicated support team is available with your contract.

‘Pay As You Go’

If a contracts not for you then our “Pay As You Go” option will be sure to meet your requirements.

Contact us today to arrange a visit.

  • Service Inspection
  • Engineer Attendance
  • Preventative Maintenance Visit (PMV)
  • System Audit
  • System Health Check

Remote Monitoring

Our 24/7 remote monitoring centre carries out a range of services for our clients individual needs.

  • CCTV Systems
  • Access Control
  • Intruder Alarms
  • Help Point Assistance
  • Fire Alarms
  • Door Monitoring
  • Perimeter Intruder Detection

Warranty Plus Contract (WP)

We are proud to be able to offer an extended three year warranty on all new systems which are supplied & installed by Vistec Systems.

Our WPP includes all of the maintenance package benefits as well extending all equipment warranties to 36 months.

This contract provides our clients with complete peace of mind!

Out of Hours Response

We offer this service to our contract customers. If you have an emergency which is leaving your site unsafe or insecure we can assist you.