Why Ajax?

At a glance, the versatile Ajax system provides many benefits such as support of multiple communication methods (Ethernet, Wi-Fi, 2G/3G), it can support up to 99 system users, the system can operate for up to 16 hours if there is a mains power cut and the system supports up to 150 devices.

Where do I start?

The best place to start would be to select which of our kits is the best for your property. Use our guide to match the kit to your property, alternatively call us to discuss your requirements and one of our trained team members will be pleased to assist.

How much does Ajax cost to operate each month?

If the Hub is just using an internet connection and your self-monitoring the system then its completely free to use each month. If your using a sim card or then there’s a yearly fee for the data which includes VAT and is payable to Vistec Systems Ltd.

  • 5MB/Month       = £35per year
  • 20MB/Month    = £65per year
  • 50MB/Month    = £85per year
  • 250MB/Month = £120per year

 

Do your prices include installation?

Yes, all of our kit prices are for the equipment to be supplied and installed to any UK mainland address. Islands and highlands will incur an additional install charge, but we can still install in there areas if required.

What makes Ajax different?

The fact that the system is completely wireless, and it supports fire and flood detectors makes this quite different to a lot of other security systems. The aesthetically pleasing equipment and devices also make this system look a lot nicer than most.

In basic terms, how does the system work?

The Hub is the core device of the system. It uses a specially developed encrypted radio protocol, Jeweller, to connect to detectors and monitor them. The hub immediately sends alerts via SMS, push notification or phone call.

What is a device and what devices are available?

A device is anything that is connected to the Hub such as a motion detection device or a flood detection device.

Please refer to the individual products section of our website to view all of the different devices that are available.

How is the system controlled?

Managing the Ajax system is as easy as using any modern device. All you need is a smartphone or laptop with internet access. You can go on vacation, stay late at work or take a long sabbatical. No matter what, you can take solace in the fact that you can see that everything at home is in order.

What is the Ajax Cloud?

The Ajax cloud server connects your hub to your smartphone. It allows the Ajax system to deliver instantaneous alarm notifications, be configured with ease and receive internet updates that continue making the system more secure.

Can I add additional equipment if I purchase a kit?

Yes, your Ajax system can be easily expanded with entry, fire and flood detectors, as well as relays for managing electrical appliances remotely. You can purchase and add additional devices to the system individually. Detectors can be connected with a few taps in the mobile app.

How far do Ajax devices really work away from the hub?

The maximum distance between the hub and detectors in open space has been tested and it reaches 2,000 meters. Your experience may vary as walls, ceilings and other barriers will shorten that distance. If you are unsure, there is a radio test available using the Ajax Security Systems app to determine the signal strength before you commit to the system.

How often do device batteries need to be changed?

Ajax devices are powered by batteries, not from the network, which is how wired systems work. With that in mind, the system has been developed using a special energy-efficient radio protocol that keeps them protecting your home or office for as long as possible— up to 7 years. Depending in usage some devices (motion cam for instance) may require new batteries in 2 years.

How will I know when a battery needs changing?

Once the battery reaches a critical level, Ajax will send you a notification. If you are curious, you can always double check battery levels at any time in the device settings within the app.

How do I monitor my system?

The easiest way to monitor your Ajax system is to use the Ajax Security System application for iOS and Android. The app enables you to arm and disarm the system and keep tabs on your devices. This includes information on signal status, battery levels and room temperature. The system can also be controlled with Ajax SpaceControl and/or KeyPad.

What are Scenarios and does my Ajax system support them?

Scenarios are an advanced protection layer for your property. They help to make your security system go beyond detecting threats and begin to actively resist them.

Scenarios work by automating your home enabling lights to be switched on and off remotely or night mode being implemented enabling you to move around your house whilst the system is still armed and protecting the downstairs areas for instance.

There are many ways Scenarios can be beneficial to you and the Ajax system supports them.

 

Will my cat or robot vacuum set off an alarm?

Ajax devices use a digital algorithm to detect human movement. As long as your pets are smaller than 50 centimetres (19.5 inches) and 20 kilograms (44 lbs), they shouldn’t set off your Ajax detectors.

If pets are a concern then the system can usually be designed to give pets an area where they are able to roam whilst still providing protection to your property.

Can I add and remove system users?

Yes, if you are an administrator with full access to the system settings then you can add and remove system users as required. Up to 99 users can be connected to one security system. They can be family members, friends, neighbours, colleagues or even a security company.

Does Ajax support CCTV?

Third-party cameras can be connected to the security system using Ajax apps. You can choose nearly any camera that supports RTSP or seamlessly integrate Uniview, Dahua, Hikvision, Safire IP cameras and DVRs.

How does Ajax let me know about an emergency?

Ajax sends alerts using push notifications, SMS messages or calls to the system users. You can choose your notification preferences in the mobile app.

How fast does Ajax sent alerts?

The hub constantly monitors the detectors and they regularly report back to the hub. If a detector is triggered it immediately transmits that information. The hub then sends an alert to the system user(s) smartphone and/or to a central monitoring station. All of this happens in just milliseconds.

What happens if the internet signal is lost?

In offline mode, Ajax operates the same way other professional security systems do. The detectors monitor the situation and send information to the hub. If there is any danger the system sirens will let you know.

Some hubs also feature sim cards to keep them online if the internet connection is lost.

What happens if there is a mains power cut?

Ajax will continue guarding your home, even during a mains power cut. All of the detectors operate on battery power and there’s a backup battery installed in the hub which provides up to 16 hours of reliable operation. Once your home regains power, the hub will automatically recharge the backup battery.

 

Can my Ajax system be hacked?

Ajax operates a closed ecosystem. Breaches and failures have been eliminated by replacing standard algorithms and solutions with Ajax’s own inventions. The software has been developed in house and the Jeweller radio communication technology featuring multi-level protection that the system uses has been created from scratch. The OS Malevich real-time operating system is immune to viruses, and our Ajax’s own Internet of Things (IoT) protocol eliminates the feasibility of the equipment being used within botnet networks. To prevent future system attacks, Ajax regularly conduct penetration tests involving external auditors.

Can Ajax be jammed?

Unlike most wireless and wired security systems, Ajax uses dual communication channels to send alerts— cellular communication and broadband internet. When there is a problem with one of the channels, Ajax automatically switches to the other. If an attacker jams the GSM signal, the system sends an alarm using Ethernet or Wi-Fi.

Can the radio signal between the hub and devices be jammed?

Not without being noticed. The hub controls all system detectors. The moment it fails to receive a signal from at least one of them, an alarm is sent to inform users about the loss of communication. Additionally, the hub reports on the detection of high noise levels on the radio channel which may point to deliberate jamming attempts or other powerful interference. For example, a neighbour’s faulty radio receiver.

Can Ajax radio signals be intercepted?

No. All device data is encrypted with a floating key algorithm before being sent. For additional protection each device has a unique identifier that helps prevent forgery.

Do I need a professional installer to set up the system?

As a professional installer, Vistec Systems will set up the system to ensure all devices provide maximum protection. Full system training will also be provided which is a highly valuable asset.

What information does Ajax collect and why?

Ajax only collects data that helps the system perform its functions and improve its capabilities. The data is fragmented, anonymized and encrypted across several servers in Europe. It enters the server via an encrypted channel and cannot be used without user permission. You can find out more in the Ajax privacy policy. https://vistecsystems.co.uk/privacy-policy-ajax-system/

 

I heard that radio signals can negatively affect a person’s health, especially men. Is there any truth to that?

Ajax hold EU certificates to show that the equipment is both people-friendly and also eco-friendly.

 

Who responds to an alarm if I’m not home?

We would recommend giving that responsibility to security professionals— Ajax works with central monitoring stations around the world.

In theory, you could give your neighbours system access. That way, they’ll also receive alerts and can check to make sure everything is okay.